Frequently Asked Questions
How can we help? Browse the categories below to find the answers you need.
Is moissanite a good choice for an engagement ring?
Is moissanite a good choice for an engagement ring?
Yes. Moissanite is a durable, brilliant gemstone well suited for engagement rings and everyday jewelry. Known for its exceptional sparkle and clarity, it offers a distinctive look at a more accessible price point than diamond.
Can moissanite pass a diamond tester?
Can moissanite pass a diamond tester?
Moissanite may register as diamond on some traditional thermal diamond testers because of its thermal conductivity. However, specialized testing equipment can distinguish moissanite from diamond.
Is moissanite a type of diamond?
Is moissanite a type of diamond?
No. Moissanite is a distinct gemstone with its own optical and physical properties. While it can have a diamond-like appearance, moissanite is valued for its exceptional brilliance, durability, and distinctive fire.
Are moissanite rings tacky?
Are moissanite rings tacky?
Not at all. Moissanite is a gemstone in its own right, valued for its brilliance, durability, and distinctive fire. Its versatility makes it a popular choice for engagement rings, wedding jewelry, and everyday wear.
Do moissanite rings look fake?
Do moissanite rings look fake?
Moissanite does not look “fake.” It has a bright, diamond-like appearance, but its optical properties are distinct, often producing more colorful fire. Many customers choose moissanite specifically for its brilliance and character.
Does your jewelry have a warranty?
Does your jewelry have a warranty?
Not just a warranty, a lifetime warranty ✨ For more information or to file a claim, click here.
What items are covered under your lifetime warranty?
What items are covered under your lifetime warranty?
Every piece in our collection. For more information, feel free to visit our warranty page here.
What types of damages are covered under this warranty?
What types of damages are covered under this warranty?
Our Lifetime Warranty covers manufacturing defects in materials or workmanship under normal wear conditions. It does not cover normal wear and tear, plating wear, accidental damage, misuse, loss, theft, or damage caused by third-party repairs or modifications.
Is there anything that is not covered under your warranty?
Is there anything that is not covered under your warranty?
Lost or stolen items are not covered under our lifetime warranty.
I just placed my order, how long does it take to ship out?
I just placed my order, how long does it take to ship out?
All orders are shipped out of our headquarters the following business day from when it is placed. Express and rush orders placed before 12:00 PM PST will ship the same business day. Please note: we do not ship any orders on Sundays or federal holidays.
How do I track my order?
How do I track my order?
You will receive a shipping confirmation with a tracking number once your order has shipped. If you do not receive a shipping confirmation within 1 business day of placing your order, please reach out to us at service@gelovelymoissanite.com for further assistance.
I have received an email that my package was delivered but I haven't received it yet. What should I do?
I have received an email that my package was delivered but I haven't received it yet. What should I do?
In the unlikely event that your package has not been received after a delivery confirmation is sent, please reach out to us at service@gelovelymoissanite.com within a 72-hour window so we can start a proper investigation into its whereabouts.
Can I send my newly purchased item back for a refund?
Can I send my newly purchased item back for a refund?
You may return any new, unworn item within 30 days of the original delivery date.
How long will it take before I receive my refund?
How long will it take before I receive my refund?
Once we receive your return, please allow 2–4 business days for our returns team to process it. Once your refund has been issued, please allow approximately 3–5 business days for the funds to appear in your account, depending on your financial institution..
How long do I have to return my items for a refund?
How long do I have to return my items for a refund?
You have 30 days from the original order delivery date to send your item back for a refund. The return package must contain a postmark date within the 30-day window to qualify for a refund. This window does not reset in the event of an exchange submission.
Do I need an account to place an order?
Do I need an account to place an order?
No. You can check out as a guest using a valid email address to receive your order confirmation and shipping updates.
Do I need an account to initiate an exchange or return?
Do I need an account to initiate an exchange or return?
No. You'll only need your order number or the email address used to place your order.
What types of credit cards do you accept?
What types of credit cards do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover. Additional payment options may include PayPal, Google Pay, Apple Pay, Klarna, Afterpay, and Affirm.
Can I make changes to my order?
Can I make changes to my order?
We're able to accommodate some order updates/changes, but you must reach out to our customer service team to discuss this type of request. Customer service can be reached by email at service@gelovelymoissanite.com.