Delivery & Shipping
Shipping Information & Protection
Each Gelovely product is carefully inspected and packaged before shipping.
Delivery Time
Delivery Time = Processing Time + Shipping Time
Processing Time
Processing times vary by product. Some popular styles may ship within 48 hours, while other orders may require 3–7 business days to process. Weekends and holidays are not included in processing times.
Shipping Methods & Shipping Time
During the holidays, shipping time may be longer than usual. Please check your tracking information for specific delivery times.
Shipping to the United States, Canada & Australia
| Shipping Methods | Shipping Rates | Shipping Time |
|---|---|---|
| Standard Shipping | Free | 7-10 Business Days (US) 7-12 Business Days (AU, CA) |
| Express Shipping | $24.00 (US), $5.00 (AU, CA) | 4-6 Business Days (US) 6-10 Business Days (AU, CA) |
| Rush Shipping | $29.00 (US), $25.00 (AU, CA) | 3-4 Business Days |
Other Zones Covered
| Shipping Methods | Shipping Rates | Shipping Time |
|---|---|---|
| Standard Shipping | Free | 10-15 Business Days |
| Express Shipping | $20.00–$30.00 | 5–8 Business Days |
Please Note
- Standard Shipping does not include signature service. Use Express or Rush if signature is required.
- Express Shipping is not available for P.O. Boxes or military addresses. Standard Shipping is available for these addresses.
- Remote areas may require additional logistics surcharges.
- Shipping times are estimates and may be affected by holidays, severe weather, carrier disruptions, strikes, or other circumstances beyond our control.
Tracking My Order
Once your order is shipped, you'll receive a shipping notification by email. For assistance, contact us at service@gelovelymoissanite.com.
Shipping Protection
What does Shipping Protection cover?
- Delay: Compensation for delays beyond 10 days (Non-International) or 30 days (International).
- Loss: Full reimbursement if package never arrives (30 days Non-International, 60 days International).
- Damage: Reimbursement up to item's value if broken or unusable.
- Bonus: Carbon-neutral shipping for Non-International orders.
How to resolve shipping issues
File a claim through Seel’s Claim Portal. Claims are reviewed automatically and refunds issued via prepaid credit card if approved.
Time limits for reporting
- Lost packages – within 90 days of order date.
- Package Theft After Delivery – within 7 days of delivery update.
- Damaged items – within 7 days of delivery.
- Delayed packages – no sooner than 10 days (Domestic) or 30 days (International).
- All claims must be submitted within 90 days.
Address Information
Please make sure your shipping and billing addresses are complete and accurate before placing your order.
Gift Packaging
Every Gelovely order arrives in our signature jewelry box. Complimentary gift packaging is also available.