Delivery & Shipping
Shipping & Shipping Protection
Each Gelovelymoissanite product must be manually inspected and packaged before shipping.
Delivery Time
Delivery Time = Processing Time + Shipping Time
Processing Time
Processing time differs from product to product. All orders are processed and shipped within 3–7 business days. Please note that this does not include holidays and weekends.
Shipping Methods & Shipping Time
During the holidays, shipping time may be longer than usual. Please check your tracking information for specific delivery times.
Shipping to United States, Canada, Australia
| Shipping Methods | Shipping Rates | Shipping Time |
|---|---|---|
| Standard Shipping | Free | 7-12 Business Days(US) 8-13 Business Days(AU, CA) |
| Express Shipping | $24.00 (US), $5.00 (AU, CA) | 4-6 Business Days(US) 6-10 Business Days(AU, CA) |
| Rush Shipping | $34.00 (US), $25.00 (AU, CA) | 3-4 Business Days |
Other Zones Covered
| Shipping Methods | Shipping Rates | Shipping Time |
|---|---|---|
| Standard Shipping | Free | 10-15 Business Days |
| Express Shipping | $20.00~$30.00 | 5-8 Business Days |
Please Note
- Standard Shipping does not include signature service. Use Express or Rush if signature is required.
- Express can't deliver to P.O. Boxes or military addresses; only free Standard Shipping applies.
- Remote areas may require additional logistics surcharges.
- Shipping times are estimates; Gelovely is not responsible for delays due to uncontrollable factors.
- Delays may occur due to holidays, bad weather, strikes, or other uncontrollable factors.
Tracking My Order
Once your order is shipped, you'll receive a shipping notification by email. Track your order here. For any questions, contact us via service@gelovelymoissanite.com or Facebook (@Gelovelymoissanite).
Shipping Protection
What does Shipping Protection cover?
- Delay: Compensation for delays beyond 10 days (Non-International) or 30 days (International).
- Loss: Full reimbursement if package never arrives (30 days Non-International, 60 days International).
- Damage: Reimbursement up to item's value if broken or unusable.
- Bonus: Carbon-neutral shipping for Non-International orders.
How to resolve shipping issues
File a claim through Seel’s Claim Portal. Claims are reviewed automatically and refunds issued via prepaid credit card if approved.
Time limits for reporting
- Lost packages – within 90 days of order date.
- Porch piracy – within 7 days of delivery update.
- Damaged items – within 7 days of delivery.
- Delayed packages – no sooner than 10 days (Non-International) or 30 days (International).
- All claims must be submitted within 90 days.
Address Information
Please ensure your shipping and billing address are correct.
Gift Card & Package
All Gelovely products are delivered in our free signature branded jewelry box. Free gift packaging is available.